Shipping Policy
Effective and last updated: Aug 1, 2026
This Shipping Policy governs all orders placed via https://nookdepot_it_com/ for delivery to qualifying addresses within the United States and Canada.
1 Where We Ship
We currently offer shipping to the contiguous 48 states of the US and eligible locations across Canada. We do not ship to the following destinations: Alaska, Hawaii; Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands and other U.S. territories; remote islands or regions unreachable by standard ground delivery; APO, FPO, DPO military and diplomatic addresses; P.O. boxes; Canadian territories including Yukon, Northwest Territories, Nunavut, remote Canadian islands and unserved rural areas; plus any addresses outside the US and Canada.
If you cannot select a destination during checkout, that location falls outside our delivery coverage. Please do not use freight forwarders to bypass geographic shipping restrictions. Any loss, damage, delay or extra fees incurred after goods are delivered to a third-party forwarding service must be resolved between the buyer and that forwarder, unless otherwise required by applicable law.
2 Shipping Charges
Unless a limited-time free shipping promotion is clearly displayed, our standard shipping rates are as follows: Complimentary standard shipping for orders with merchandise subtotals of $17.99 USD or higher; A flat standard shipping fee of $6.88 USD for merchandise subtotals below $17.99 USD.
The qualifying threshold is calculated based on the merchandise subtotal after discounts, coupon codes and other promotions, before adding sales tax, gift card redemptions, shipping fees and other surcharges. If you later return items which bring the value of your retained goods below the original free shipping threshold, we will not retroactively charge the standard shipping cost, unless this rule was explicitly stated in the promotion terms prior to purchase.
We may run free shipping promotions from time to time. Valid dates, serviceable regions, applicable items, minimum order thresholds, promo codes and other restrictions will be listed on campaign banners, offer descriptions, code terms or the checkout page. Standard pricing will resume once the promotion expires. Promotional shipping benefits cannot be exchanged for cash, nor applied retroactively to orders submitted before the promotion launched.
All prices and fees are shown and charged in US dollars. Applicable sales tax, import duties and customs fees are calculated based on the delivery address and legal requirements, and displayed at checkout where available. Canadian buyers may need to cover relevant import duties, customs clearance fees or provincial taxes upon receiving their packages.
3 Order Cutoff and Handling Time
Our daily order cutoff is 2:00 p.m. Eastern Standard Time (EST) on every business day. Paid orders submitted before 2:00 p.m. EST, Monday to Friday, will normally start processing the same day. Paid orders placed after 2:00 p.m. EST will usually be processed on the next business day.
We do not process or ship orders on weekends or official public holidays; these days are excluded from business day counts. Standard handling normally takes 1–3 business days. This stage includes payment verification, inventory checks, picking, packing and handover to the shipping carrier, and does not include transit time.
Payment reviews, address validation, inventory shortages, order modification requests, large-scale sales events, severe weather, carrier limitations or cross-border customs preparation may extend handling times. If significant delays or fulfillment issues arise, we will contact you using the information provided with your order, and where applicable, give you the option to either continue waiting or cancel your order for a refund.
4 Estimated Delivery Time
Once dispatched, standard transit generally takes 3–8 business days for domestic US shipments and 3–8 business days for parcels sent to eligible Canadian locations. Including handling time, the total estimated timeframe from order submission to delivery is: United States: 4–11 business days Canada: 4–11 business days
These are estimated timelines and not guaranteed delivery dates. Actual arrival times may change due to destination, weather, holidays, carrier operations, address errors, customs hold-ups or other events beyond our reasonable control. Any more precise delivery estimate shown on product pages, cart or checkout page applies to that corresponding order. If delivery estimates conflict across different pages, please reach out to us before placing your order.
5 Tracking
Once your order is handed over to the carrier, we will typically send a shipping confirmation email with available tracking details to the email address linked to your order. Carriers can take up to 48 hours to update tracking records. Shipments crossing the border to Canada may have intermittent tracking updates while held for customs clearance.
If tracking status shows “delivered” but you cannot locate your package: Check your porch, side entrance, garage, mailroom and other safe drop-off spots; Ask family members, neighbors, property managers or front desk staff; Allow one business day, as carriers sometimes mark packages delivered before physical drop-off; Contact the carrier to get an investigation or case number; Then email [email protected] so we can assist you with the inquiry.
6 Address Accuracy and Changes
Buyers are responsible for verifying the recipient name, street address, apartment/unit number, city, state/province and ZIP/postal code before submitting orders. If you spot an error, contact us immediately. We can only attempt address modifications before packing or shipment, and we cannot guarantee the change will succeed.
If parcels are returned due to incorrect or incomplete address information provided by the customer, package refusal, failed pickup, unpaid customs charges or other delivery failures caused by the buyer, refunds can be processed only after we receive and inspect the returned goods. Original shipping fees are generally non-refundable, and customers may be liable for reshipping fees, return freight and customs return charges. We will bear all applicable costs if the mistake originates from our side.
7 Split Shipments
An order may be separated into multiple packages because of inventory placement, package dimensions or carrier arrangements. These packages may arrive separately and carry distinct tracking numbers. Splitting shipments will not incur extra standard shipping fees unless such charges are clearly disclosed before checkout.
8 Damage, Missing Parts, Incorrect Items, and Lost Shipments
Please inspect your package promptly after delivery. If your goods arrive damaged, have manufacturing defects, missing components, or items do not match your order, send an email to [email protected] within seven calendar days after delivery. Include your order number, a description of the issue, plus photos of the product and packaging. Keep the item and original packaging intact until our review finishes.
Once we confirm damage caused by the carrier, factory defects, missing parts, wrong items or carrier loss, we will offer appropriate remedies, such as replacement components, product replacement, prepaid return labels for exchanges, or refunds back to your original payment method. You will not be charged return shipping or restocking fees for confirmed issues of this nature.
This 7-day notification window helps us file timely claims with carriers; it does not waive your non-revocable legal rights. Late reports may make carrier investigations harder, but will not automatically invalidate your statutory rights.
9 Order Cancellation
To request an order cancellation, email [email protected] as soon as possible. We can only attempt cancellation before the order enters packing or gets transferred to the carrier, and cancellation is not guaranteed. After shipment, our Return and Refund Policy will apply. Buyers cover return shipping, customs and import fees for returns unrelated to product defects or our mistakes.
10 Delivery, Risk, and Title
To the fullest extent permitted by law, delivery is completed once the carrier logs the package as delivered to your specified address. Nothing within this clause overrides non-waivable consumer rights or removes our liability for confirmed carrier loss, wrong shipments or damaged goods where the law holds us responsible. Ownership and risk of loss transfer to the buyer the moment goods are handed to the carrier. For shipments to Canada, customers remain responsible for all applicable import duties, taxes and customs clearance expenses.