Return & Refund Policy

Effective Date: June 12, 2026

We strive to ensure you are fully satisfied with every purchase you make. This policy outlines return eligibility, required procedures, associated fees, exchange options, and refund processing timelines. It applies exclusively to items bought directly via the official Nookdepot website. Purchases completed through third-party marketplaces or independent sellers are governed by that respective seller’s own terms.

4.1 30-Day Return Window

Subject to the exclusions listed below, you may submit a return request within 30 calendar days once the carrier’s tracking record marks your order as delivered. To qualify for a standard return, your product must satisfy all of these requirements:

Remain unused, uninstalled and unassembled, save for minimal handling that is reasonably needed to inspect the goods;

Stay in the exact condition as received, free of stains, unwanted odors, customer-inflicted damage, wear and tear, or unauthorized alterations;

Include all components, hardware pieces, user guides, accessories, and original packaging materials;

Be accompanied by your order number or other valid proof of purchase;

Have the return request submitted within the 30-day window, and the item shipped out by the deadline specified in your return authorization.

If your product has manufacturing defects or sustained shipping damage, any reasonable assembly performed solely to identify or verify the issue will not disqualify you from receiving remedies.

4.2 How to Request a Return

Send an email to [email protected] while still within your valid return period. Please include your full name, order number, product name, reason for return, and any supporting photos as needed. Wait to receive your return authorization, designated return address, and packing instructions from our team. Pack the product following our guidance and hand it over to a trackable shipping carrier before the deadline stated in your authorization document. Retain your shipping receipt and tracking number until your refund has been fully processed. Do not ship items to our registered business address unless that address is explicitly listed in your return authorization. Unauthorized returns, packages sent with collect-on-delivery billing, or parcels shipped to the wrong address may get rejected or cause delays to your refund.

4.3 Returns for Change of Mind

For returns initiated due to a change of preference, size/color selection, duplicate orders, accidental purchases, or other reasons unrelated to product defects:

The buyer will cover return shipping costs;

The original $6.88 standard shipping fee, if charged at checkout, will not be refunded;

We will not charge any restocking fees;

We strongly recommend using a trackable shipping service with adequate insurance coverage. The buyer bears responsibility for loss or damage to the item before it arrives at the authorized return facility, unless applicable law states otherwise.

4.4 Damaged, Defective, Incomplete, or Incorrect Items

Reach out to us promptly, ideally within seven calendar days after delivery, and provide relevant photos for verification. Once reviewed and confirmed, we will offer a suitable resolution, which may consist of:

Complimentary shipment of any missing parts;

Free delivery of a replacement product;

A prepaid return label to facilitate an exchange;

A partial refund, subject to your agreement;

Full refund credited back to your original payment method.

For confirmed issues caused by our team or the shipping carrier, we will cover reasonable return expenses, waive restocking fees, and refund the item purchase price along with any applicable original standard shipping charge. We may request you return the faulty item or waive the return requirement when appropriate. Please do not discard the product or packaging prior to receiving instructions from us.

4.5 Items Ineligible for Change-of-Mind Return

To the maximum extent permitted by law, the following products cannot be returned for change-of-mind reasons:

Used, substantially installed or assembled, soiled, customer-damaged, or modified merchandise;

Goods missing parts, accessories, manuals, or original packaging to such an extent that they cannot be resold as brand-new;

Gift cards;

Products clearly labeled “Final Sale” and disclosed as non-returnable before checkout;

Custom-made or personalized goods, where such items are available for sale;

Items purchased outside the official Nookdepot website.

These restrictions do not apply to defective, mis-shipped, or shipping-damaged goods, or in cases where local law mandates returns or other remedies.

4.6 Exchanges

When a product is confirmed damaged, defective, incomplete, or incorrectly shipped, we can arrange a free replacement or send out missing components at no cost. For change-of-mind requests regarding color, size, or model selection, the most efficient solution is generally to return the original item following this policy and place a brand-new separate order. Any new purchase will be subject to the pricing, inventory availability and shipping fees displayed at the time of checkout.

4.7 Refund Review and Timing

We typically inspect returned items within 3–5 business days after they arrive at the authorized return address. Once your return is approved:

A refund will be issued to your original payment method;

We will send you an email confirming the refund;

Your payment processor or card issuer may require an additional 5–10 business days to post the credit to your account;

We have no control over the posting timeline set by banks or payment providers.

Except for defective goods, incorrect shipments, carrier damage, or requirements specified by applicable law, refunds only cover the actual purchase price and associated sales tax of the approved returned product. Original shipping fees, expedited delivery charges, and customer-paid return shipping are not included.

If your original payment account has been closed or expired, please contact your card issuing institution. We will not issue cash, paper checks, or transfer funds to alternate accounts unless required by law or the original payment service cannot complete the refund.

4.8 Late or Missing Refunds

If the refund credit has not shown up in your account 10 business days after our refund confirmation email, please first contact your bank or card issuer. If they cannot locate the transaction, email [email protected] with your order number and refund confirmation details so we can launch an investigation.

4.9 Refused, Undeliverable, and Return-to-Sender Packages

Packages sent back due to customer refusal, incorrect/incomplete address provided by the buyer, failed pickup, or other customer-caused issues will only be eligible for refund after we physically receive and inspect the parcel. Original shipping fees are non-refundable, and verified carrier return charges may be deducted from your refund after we explain the deduction to you. No such deductions will apply if the error originated on our side.

4.10 Abuse and Statutory Rights

We reserve the right to reject claims when credible evidence indicates fraud, item substitution, artificially created damage, duplicate claims, or other forms of policy abuse. We may also request reasonable identity or purchase verification. We will not penalize customers who exercise return, refund or privacy rights in good faith.

This policy does not limit any non-waivable statutory rights granted under federal, state, provincial or local laws within the United States and Canada.